When I decided to leave the company that I had last worked for, it was mostly due to what felt like a growing gap between where I was heading, and the work I was doing there, and so it no longer felt like the best fit.
of that was in the last year, being moved onto a new team whose primary responsibility was to develop a customer service model through measures, processes, procedures, and efficiencies. Once all the measures were determined and the procedures were developed,
we would then need to communicate and train.
Unfortunately, I just wasn't one with the idea. It seemed at odds to me that a team responsible for improving an incredibly complex, fluid, and unique-to-each-customer service, was going to
do so by likely creating more measures, of which there were already a multitude. We were to further define what I saw as an inherently undefinable process, and from my perspective, make it more complex. It appeared that we couldn't trust the employees to do
their best work, without telling them how to do it. Somewhere in all the numbers, it felt to me like the humanity was getting lost.
Added to that, my growing understanding of state-of-mind was changing my view of what an effective business
model would look like. It no longer made sense to me to create more things for employees to think about. What made sense instead was to capitalize on their innate abilities for human connection, compassionate service, caring cooperation, and in-the-moment
adaptability. Finding ways into their hearts instead of their heads.
And so it was interesting to see what happened for me when I came across a TED talk recently that completely validated all of my personal thoughts and beliefs in this
regard. It pointed out how the current business culture of increased measures was actually reducing productivity instead of increasing it, and that it would better serve companies to focus on fostering human cooperation. I was so excited about it, that I started
getting ready to enthusiastically share my find.
And then it occurred to me that my thinking might be off. Why was I so eager to share this? The idea of me being right, and the company being wrong, struck me.
the illusion of all thought, this "urgent eager-to-share" state wasn't about any particular truth. Instead it was just about the opportunity to validate my own beliefs. "Look Ma, I got it right!" It was my human desire for worthiness, seeking out validation,
looking for ways to justify, defend, and reason the thoughts in my head. Looking for ways to confirm that my beliefs are right, and theirs are wrong.
Now, I wasn't doing any of this with malicious intent, it was simply an innocent, albeit
insecure action, to share something that I wholeheartedly believed in and agreed with.
At the same time, it occurred to me just how often myself and so many others go around eagerly, urgently, and enthusiastically sharing whatever articles
or statements support our beliefs, and just as eagerly find ways to dismiss whatever doesn't. And so continually sharing proof that we are right and they are wrong.
Of course, it's all totally innocent, but I wonder just how much we miss
seeing and learning because our own thoughts are already so believable? I wonder how much suffering we create for ourselves and others because we're continually choosing sides, and how much we miss looking past the issues, and neglect the greater awareness
of our common humanity.
That's the power of Mind, Consciousness, and Thought at work. It's in the business of making our personal thinking realities completely compelling and believable. Thank goodness I'm learning to take some of my own
personal craziness a lot less seriously. The world could really use a lot less people trying to prove who's right and who's wrong.
By the way, I'm pretty sure I'm right on this belief. LOL 😊